Richard Hepworth is a Digital Transformation Director at PwC for Energy Retailers & Water companies. An experienced leader of Digital Transformation programs, delivering new capabilities and operating models. With over 20 years experience of implementing customer strategies to improve customer experience and reduced cost to serve. This covers the introduction of new digital channels, improving the digital experience of employees and the utilisation of advanced analytics for customer segmentation and propensity modelling. He has experience in bringing innovations across a number of sectors, used to improve customer experience.
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